The entire ecommerce business is booming, not just retail sales. With nearly 9% growth projected for this year, there are plenty of opportunities to stand out from the crowd. However, with this growth comes increased scrutiny from investors who are meticulous about where they place their bets. A key area of focus is retention.

We spoke with Agata Andryszczak, founder, venture builder, and venture capital growth expert, to get insights on what investors are looking for in brands this year.

Q: What key metrics do investors focus on for new businesses in 2024?

Agata: Investors are laser-focused on metrics that indicate efficient and profitable growth. Key areas include:

  • Organic Customer Acquisition: Investors want to see that you can attract and nurture your customer base without losing money on the first order. The goal for new businesses is to achieve profitability within the first 12 months.
  • Retention: Creating a brand that fits seamlessly into consumers' lives is crucial, making it feel irreplaceable. This is not just about retargeting customers but about embedding your brand into their daily routines and lifestyle choices.
  • Profitability: 2024 is all about demonstrating a clear path to profitability with a unique and ownable differentiation. Investors are looking for brands that can show they will be profitable and sustainable in the long run.

Q: How important is retention in the eyes of investors?

Agata: Retention is the most critical metric for investors because well-executed customer success programs can significantly shield consumer space businesses from competition by focusing on two crucial retention factors.

First, a robust strategy ensures that the product meets customer needs and offers superior value compared to alternatives. The core objective is to guarantee customers achieve their desired outcomes, leading to high satisfaction and retention rates.

Secondly, customer success helps manage and mitigate complexity, increasing switching costs. These costs, which can be psychological, effort-based, or monetary, discourage customers from switching to a competitor.

Q: What strategies can brands use to achieve efficient and profitable growth?

Agata: Brands should focus on:

  • Organic Customer Acquisition: Develop cost-effective strategies to attract and engage customers. This includes leveraging content marketing, SEO, and social media to build a strong, organic customer base.
  • Creating Irreplaceable Value: Focus on product quality, customer service, and brand experience to ensure customers see your brand as an essential part of their lives.
  • Differentiation: Highlight what makes your brand unique and ownable. This could be through innovative products, exceptional service, or a compelling brand story.

Q: How can social content experiments drive loyalty and repeat business?

Agata: Social content experiments are vital for engaging customers and driving loyalty. Here's how:

  • Engaging Content: Create interactive content that truly resonates with your audience, such as behind-the-scenes videos, user-generated content, and immersive storytelling.
  • Experiential Marketing: Implement strategies that offer memorable experiences, deepening customers' emotional connection to your brand.
  • Omnichannel Approach: Distribute tailored content across multiple channels to reach a broader audience and consistently reinforce your brand message, ensuring seamless integration into customers' daily lives.

Q: What role do celebrities and creators play in customer acquisition?

Agata: Integrating celebrities or creators into your brand strategy can significantly enhance customer acquisition efforts. Here's why:

  • Leverage Their Talent: Celebrities and creators have established audiences and credibility. By collaborating with them, you can tap into their follower base and gain instant trust and visibility.
  • Authenticity: Ensure the partnership feels authentic and aligns with your brand values. Consumers are more likely to engage with endorsements that feel genuine.
  • Broader Reach: These collaborations can help you reach new demographics and expand your market presence, driving both awareness and conversions.

For further insights on how Rebel360 can help shift your marketing efforts towards profitability and reduce churn, connect with us at hi@rebel360.co.uk or through our online form here. We look forward to exploring growth opportunities with you. If you would like to speak with Agata, you can email hello@agataandryszczak.com.

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